NIMROC APP

Terms of Use, Privacy Policy & Disclaimer

Operator: Nimroc Holdings Sdn. Bhd.

Company Registration No.: 201801032971 (1294998-W)

Country: Malaysia

Effective Date: 1 October 2026

Last Updated: 1 October 2026

Business Address:

B-3A-07, Neo Damansara,

Jalan PJU 8/1, Damansara Perdana,

47820 Petaling Jaya, Selangor, Malaysia.

Website: www.nimroc.com

Customer Service / Privacy Contact: +60 10-985 7268

Email: hello@nimroc.com

PART A — TERMS OF USE

1. ABOUT THESE TERMS

These Terms govern access to and use of the NIMROC mobile application, website and related digital services operated by Nimroc Holdings Sdn. Bhd. ("NIMROC", "we", "us" or "our").

By creating an account or using the NIMROC App, the customer agrees to these Terms and acknowledges the NIMROC Privacy Policy.

The App may provide features including:

appointment booking;
outlet and barber selection;
service and product information;
customer profiles;
service and transaction history;
haircut/service photos where enabled;
NIMROC Points;
rewards;
vouchers;
referrals;
promotions;
ratings and reviews;
NIMROC news and updates; and
other features introduced by NIMROC.

2. CUSTOMER ACCOUNT

Customers must provide accurate and current information when registering and using their account.

Customers are responsible for maintaining reasonable security over their account and must not knowingly allow their account to be misused.

Customers must not:

create fraudulent or duplicate accounts for improper purposes;
impersonate another person;
make fraudulent bookings;
manipulate points, rewards, vouchers or referrals;
attempt unauthorized access;
exploit technical errors; or
use NIMROC systems for unlawful purposes.

NIMROC may investigate, restrict or suspend accounts where there is reasonable evidence of fraud, abuse, security risk or serious misuse.

3. SERVICES

NIMROC currently offers services which may include:

Service	Current Retail Price
Exclusive Haircut	RM65
Premium Haircut	RM60
Deluxe Haircut	RM45
Adult Haircut	RM35
Kids Haircut	RM30
Straight Razor Shave	RM20
Beard Trim	RM15
Hair Wash	RM15

Prices, packages and availability may change.

The applicable price displayed by NIMROC at the time of booking or purchase will apply, subject to correction of obvious technical or display errors.

4. APPOINTMENT BOOKING

The intended booking process is:

Select Outlet → Select Service → Select Barber → Select Date/Time → Confirm Booking

Bookings are subject to:

outlet operating hours;
barber availability;
service availability;
available appointment slots; and
operational requirements.

A booking is confirmed only when confirmation is provided through the NIMROC system.

5. BARBER SELECTION

Customers may select a preferred barber where available.

Selection does not guarantee that the barber will remain available in every circumstance.

If the selected barber becomes unavailable because of illness, emergency, operational requirements or other reasonable circumstances, NIMROC may offer:

another suitable barber;
another appointment time; or
rescheduling.

6. LATE ARRIVAL

Customers should arrive on time.

NIMROC currently provides a:

15-MINUTE GRACE PERIOD

Example: Booking: 10:00 AM Grace period ends: 10:15 AM

After the grace period, the original slot and selected barber are no longer guaranteed.

The customer may be required to:

wait for the next available slot;
accept another available barber;
reschedule; or
proceed as a walk-in customer based on availability.

7. CANCELLATION & RESCHEDULING

Customers should cancel or reschedule:

AT LEAST 90 MINUTES BEFORE THE APPOINTMENT.

This may be done through:

the App where available;
the relevant outlet; or
NIMROC Customer Service.

8. NO-SHOW

A No-Show may be recorded where a customer:

does not attend a confirmed appointment;
has not cancelled or rescheduled within the applicable period; and
has not reasonably informed NIMROC.

After three (3) recorded No-Shows, NIMROC may issue a warning.

Continued or repeated No-Shows may result in reasonable restrictions on advance booking privileges.

Three No-Shows do not automatically result in a permanent customer ban.

9. BOOKING DEPOSIT

NIMROC does not currently require a standard booking deposit through the App.

If NIMROC introduces a deposit or prepayment in the future, the applicable amount, cancellation conditions and refund conditions must be displayed before the customer confirms the booking.

10. CANCELLATION BY NIMROC

NIMROC may reasonably cancel or reschedule an appointment due to:

barber unavailability;
emergency;
outlet closure;
system or operational issues;
safety concerns; or
circumstances outside NIMROC's reasonable control.

NIMROC will make reasonable efforts to offer an appropriate alternative.

11. PAYMENT & PRICING

Prices are stated in Malaysian Ringgit (RM).

Payments may be processed through the outlet POS, App, website or supported payment providers where enabled.

Customers should review the transaction amount before confirming payment.

NIMROC may correct obvious pricing or technical errors.

12. SERVICE SATISFACTION

Customers who are dissatisfied with a service should inform NIMROC before leaving the outlet where reasonably possible.

NIMROC will assess the concern and, where appropriate, offer a correction without additional charge.

Where another appointment is required for correction, the current NIMROC policy provides that it should be arranged within three (3) days after the original haircut/service, with the same barber who provided the original service where applicable and agreed by both parties.

13. COMPLAINTS

Customer complaints will be taken seriously.

NIMROC will make reasonable efforts to resolve complaints within:

48 HOURS AFTER RECEIPT.

Customers may be asked to provide relevant booking, transaction, service or product information for investigation.

14. PRODUCT RETURNS & EXCHANGES

Subject to the applicable conditions and inspection:

General Return Eligible unused and undamaged products in original packaging may be returned within 7 days after purchase.

Damaged / Defective Product Eligible damaged or defective products may qualify for exchange within 14 days after purchase, subject to condition, proof of purchase and stock availability.

Opened or used products are generally not returnable or exchangeable except where defective or not functioning as represented, subject to assessment and applicable law.

NIMROC may request proof of purchase.

15. REFUND PROCESSING

Approved refunds will generally be processed within:

7 WORKING DAYS.

Where practicable, refunds will be made through the original payment method.

Additional processing time imposed by banks or payment providers may be outside NIMROC's direct control.

16. NIMROC POINTS

Eligible registered customers may earn NIMROC Points.

Current earning rate:

RM1 ACTUALLY SPENT = 20 NIMROC POINTS

Points are credited only after an eligible transaction is successfully completed.

Points are based on the final eligible amount actually paid after any applicable reward, voucher or discount.

Example: RM35 paid = 700 points If only RM30 is actually paid: RM30 = 600 points

17. POINTS EXPIRY & VALUE

Under the current programme:

NIMROC POINTS DO NOT EXPIRE

while the customer's account and the NIMROC Points programme remain active.

Points:

have no cash value;
cannot be withdrawn as cash;
cannot normally be sold or transferred; and
may only be used for eligible rewards offered by NIMROC.

18. REWARDS

Customers may exchange accumulated points for available rewards.

The intended process is:

Points → Select Reward → Confirm Redemption → Points Deducted → Reward Voucher Generated → Redeem at POS

The number of points required will be displayed before confirmation.

NIMROC may add, remove or modify reward options from time to time.

19. CURRENT SERVICE REWARDS

The initial reward structure is:

Reward	Points Required
Exclusive Haircut	13,000 pts
Premium Haircut	12,000 pts
Deluxe Haircut	9,000 pts
Adult Haircut	7,000 pts
Kids Haircut	6,000 pts
Straight Razor Shave	4,000 pts
Beard Trim	3,000 pts
Hair Wash	3,000 pts

These values are programme settings and may be revised by NIMROC.

The points requirement displayed before a customer confirms a redemption will apply to that redemption.

20. CURRENT PRODUCT REWARDS

Phase 1 includes only the following selected products:

Product	Retail Price	Points Required
Maru Shampoo	RM49.90	10,000 pts
Mr. Brown Clay	RM40.00	8,000 pts
Mr. Brown Pomade	RM40.00	8,000 pts
Superwira	RM35.00	7,000 pts

Product rewards are subject to stock availability and the applicable eligible SKU.

NIMROC may change participating products or redemption requirements from time to time.

21. REWARD VOUCHERS

When a customer successfully redeems points for a reward:

the required points are deducted;
a reward voucher is generated;
the voucher appears in the customer's voucher wallet; and
the voucher may be presented at an eligible NIMROC outlet.

A reward voucher may be linked to a specific service or product.

Example: Free Adult Haircut Reward applies to the eligible Adult Haircut service and does not automatically include Deluxe, Premium or Exclusive packages.

22. VOUCHER REDEMPTION

The intended redemption process is:

Voucher Presented → POS Validation → Voucher Reserved → Transaction Completed → Voucher Marked Used

A voucher should not be permanently consumed merely because it has been scanned.

If a transaction fails or is cancelled before completion, the voucher should return to available status where applicable.

23. VOUCHER CONDITIONS

Unless specifically stated otherwise:

one voucher/reward may be used per transaction;
vouchers cannot be exchanged for cash;
vouchers cannot be reused;
vouchers may be restricted to specific services, products, outlets or periods;
product rewards remain subject to stock;
vouchers may have validity periods; and
vouchers obtained through fraud or system abuse may be cancelled.

24. REFERRAL PROGRAMME

Registered customers may receive a unique referral link, code or QR to invite friends or family to use the NIMROC App.

Current Phase 1 referral reward:

1 QUALIFIED REFERRAL = 50 NIMROC POINTS

A referral becomes qualified only when the referred new customer:

registers through the applicable referral mechanism; and
completes their first eligible paid transaction successfully.

No referral points are awarded merely for:

sharing a link;
downloading the App; or
creating an account without completing the qualifying transaction.

25. REFERRAL CONDITIONS

A new customer may only be attributed to one eligible referrer.

Self-referral, fraudulent accounts, duplicate accounts created to obtain rewards or manipulated transactions are not eligible.

Where the qualifying transaction is subsequently fully refunded or reversed, associated referral points may also be reversed.

NIMROC may modify, suspend or discontinue referral campaigns.

26. PROMOTIONAL DISCOUNTS

Permanent percentage or fixed-value promotional discounts are not part of the active Phase 1 loyalty programme.

The system may support future promotions such as:

percentage discounts;
fixed RM discounts;
birthday rewards;
promotional vouchers;
customer recovery vouchers; or
other campaigns.

Any future campaign will be subject to the conditions displayed for that campaign.

27. REFUNDS & POINT REVERSALS

Points earned from a transaction that is subsequently refunded may be reversed.

Example: RM35 transaction = +700 points Full RM35 refund: −700 points Partial RM10 refund: −200 points

Where a reward voucher was involved, NIMROC may restore or maintain its used status depending on the circumstances.

28. CHANGES TO THE LOYALTY PROGRAMME

NIMROC may reasonably modify:

points earning rates;
reward requirements;
reward catalogue;
participating products/services;
referral rewards;
voucher conditions; or
programme structure.

Where a material change affects existing accumulated points, NIMROC will make reasonable efforts to provide appropriate notice and fair treatment.

Valid points may be adjusted where reasonably necessary because of:

refunds;
transaction reversals;
fraud;
system errors; or
programme abuse.

29. SERVICE HISTORY & PHOTOS

Where enabled, the App may maintain previous:

appointments;
outlets;
barbers;
services;
transactions; and
haircut/service photos.

Photos may assist with future consultation and service continuity.

A stored service photo does not guarantee an identical future result.

Storage of a service photo does not automatically constitute permission for NIMROC to publish the photo for marketing purposes.

30. RATINGS, REVIEWS & FEEDBACK

Customers may submit genuine ratings, reviews and feedback.

NIMROC may moderate content involving spam, fraud, threats, harassment, unlawful material or serious misuse.

Legitimate negative feedback will not be removed solely because it is negative.

31. COMMUNICATIONS

NIMROC may send operational communications necessary for:

booking confirmation;
appointment reminders;
booking changes;
payments;
refunds;
account security;
points/rewards; and
important service updates.

Marketing communications are separate and should be subject to applicable customer preferences and consent.

32. ACCOUNT SUSPENSION

NIMROC may reasonably restrict or suspend an account where necessary due to:

fraud;
security risk;
manipulation of points/rewards/referrals;
repeated serious misuse;
unauthorized transactions; or
material breach of these Terms.

33. ACCOUNT DELETION

Customers must be provided with a clear method to request deletion of their NIMROC account.

Deletion may result in loss of unused:

points;
rewards;
vouchers;
preferences; and
other account-specific benefits.

Personal data associated with the account will be deleted or anonymised where appropriate, except information that NIMROC is required or reasonably permitted to retain for legal, accounting, transaction, fraud-prevention or dispute purposes.

In-App Deletion Path: Profile → Settings → Delete Account

External Account/Data Deletion URL: Not provided — account deletion can only be requested in-App; there is no public web request option.

34. APP AVAILABILITY

NIMROC will make reasonable efforts to maintain the App but cannot guarantee uninterrupted availability.

Temporary interruptions may occur due to:

maintenance;
updates;
internet connectivity;
system failures;
third-party services; or
circumstances outside reasonable control.

35. INTELLECTUAL PROPERTY

NIMROC branding, logos, App content, graphics and other intellectual property remain owned by or licensed to NIMROC unless otherwise stated.

Unauthorized reproduction or commercial use is prohibited.

36. GOVERNING LAW

These Terms are governed by the laws of Malaysia.

Nothing in these Terms excludes mandatory consumer rights available under Malaysian law.

PART B — PRIVACY POLICY

1. INTRODUCTION

Nimroc Holdings Sdn. Bhd. respects the privacy of customers and is committed to handling personal data responsibly and in accordance with applicable Malaysian personal data protection requirements.

This Privacy Policy explains what information may be collected through the NIMROC App and related services, why it is used, how it may be shared, how long it may be retained and the choices available to customers.

2. DATA WE MAY COLLECT

Depending on the features actually implemented, the NIMROC App may collect or process:

i. Account Data

name;
mobile number;
email address;
date of birth where requested;
address;
profile information;
authentication information.

ii. Booking Data

selected outlet;
barber;
service;
appointment date/time;
booking status;
cancellation/rescheduling; and
No-Show records.

iii. Transaction Data

services/products purchased;
transaction amount;
payment status;
transaction reference;
refund information; and
outlet.

iv. Loyalty Data

points earned;
points redeemed;
points reversed;
rewards selected;
vouchers;
voucher redemption;
referral code/link;
referral status; and
reward history.

v. Service History

previous visits;
previous services;
previous barber; and
relevant service information.

vi. Photos Haircut or service photos selected, uploaded or stored where the feature is enabled.

vii. Customer Communications

reviews;
ratings;
feedback;
complaints; and
customer-service communications.

viii. Technical / Device Information Where actually collected:

device information;
operating system/app version;
IP address;
security logs;
crash information;
analytics information; and
notification/device tokens.

3. WHY WE USE PERSONAL DATA

Personal data may be processed to:

register and authenticate accounts;
manage customer profiles;
process appointments;
provide barbering and grooming services;
maintain service history;
process transactions and refunds;
calculate NIMROC Points;
process reward redemptions;
issue and validate vouchers;
administer referrals;
prevent fraud and system abuse;
provide customer support;
investigate complaints;
maintain security;
improve the App and customer experience;
perform appropriate analytics;
send essential service communications;
provide marketing where permitted; and
comply with legal and regulatory requirements.

4. PAYMENTS

Payment information may be processed through NIMROC and/or an authorised third-party payment service provider.

NIMROC may retain transaction-related information such as:

amount;
payment status;
transaction reference;
refund status; and
accounting records.

Sensitive payment credentials may be processed directly by the applicable payment provider rather than stored by NIMROC.

Payment Gateway / Provider: Not applicable — no payment is made within the App, so no payment gateway is integrated.

5. POINTS, REWARDS & REFERRAL DATA

NIMROC processes loyalty information to operate the loyalty programme.

This includes linking:

Customer Account ↔ Transaction ↔ Points ↔ Reward ↔ Voucher ↔ POS Redemption

Referral information may also be processed to determine whether a referral has successfully qualified.

A referrer does not need to be shown the referred person's private purchase details.

6. PHOTOS

Where customers voluntarily use haircut/service photo features, NIMROC may store or process those images for service history and consultation purposes.

Access should be limited to authorised persons where reasonably necessary.

Service-history photos will not automatically be used for advertising or public social-media content solely because they are stored in the App.

Separate permission should be obtained where required for marketing use.

Camera Permission: Required — the App requests Camera access. Photo Library Permission: Required — the App requests Photo Library access.

7. MARKETING

NIMROC may send promotions, news, campaigns, product information and other marketing where permitted.

Marketing preferences should be separate from essential communications such as:

booking confirmations;
security notices;
payment information; and
account-related notices.

Customers should be provided with an appropriate method to manage marketing preferences.

8. WHO DATA MAY BE SHARED WITH

Personal data may be disclosed where reasonably necessary to:

relevant NIMROC outlets;
authorised NIMROC employees;
authorised barbers or operational personnel;
the App developer or authorised App/IT service providers;
hosting/cloud providers;
payment providers;
analytics providers;
push-notification providers;
authentication providers;
professional advisers;
regulators or authorities where legally required; and
other authorised service providers necessary to operate the App.

Service providers should only process personal data for authorised purposes and subject to appropriate safeguards.

NIMROC does not sell customer personal data for monetary consideration.

9. DATA SECURITY

NIMROC and its authorised technology providers will take reasonable administrative, technical and organisational measures to protect personal data against:

unauthorized access;
loss;
misuse;
alteration;
destruction; or
unauthorized disclosure.

No digital platform can guarantee absolute security.

10. DATA RETENTION

Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected and for applicable:

operational;
legal;
accounting;
transaction;
fraud-prevention;
security;
dispute; and
regulatory purposes.

Customer data is retained for as long as the customer's account remains active, and is only deleted upon the customer's request to delete their account.

11. CUSTOMER RIGHTS & REQUESTS

Subject to applicable law, customers may contact NIMROC regarding:

access to their personal data;
correction of inaccurate information;
withdrawal of consent where applicable;
marketing preferences;
account deletion;
personal-data deletion where applicable; and
privacy questions or complaints.

Requests may be subject to reasonable identity verification.

12. ACCOUNT & DATA DELETION

Customers may initiate deletion of their NIMROC account through the available account deletion process.

Where deletion is completed, associated personal data will be deleted or anonymised as appropriate except information that must or may lawfully be retained.

NIMROC should clearly inform customers if certain transaction or legal records cannot immediately be deleted.

In-App Path: Profile → Settings → Delete Account

Public Web Deletion Request Page: Not provided — deletion requests are handled only within the App.

13. CHILDREN / MINORS

NIMROC provides Kids Haircut services.

Where personal data or photographs involving minors are processed, appropriate parent or guardian involvement or consent should be obtained where required.

14. CROSS-BORDER DATA PROCESSING

Some technology service providers may process or store information outside Malaysia.

Where applicable, NIMROC will take reasonable steps to ensure that personal data is handled in accordance with applicable legal requirements.

Cloud Provider: Perfect Cloud

Primary Data Hosting Country/Region: Malaysia only — no cross-border data processing.

15. ANALYTICS & TECHNICAL SERVICES

The App may use analytics, crash-reporting, push-notification or other technical services to maintain and improve the App.

Analytics: Firebase Analytics

Crash Reporting: Apple App Store Connects
Analytics Push Notifications: Firebase
Authentication/Login Provider: Phone number with OTP/TAC verification (first-time login)
Location Data: Yes — collected for geolocation, to identify the nearest barber outlet when booking and for walk-in purposes.

16. SECURITY INCIDENTS

Where a personal-data security incident occurs, NIMROC will assess and respond to the incident in accordance with applicable requirements.

17. CHANGES TO THIS PRIVACY POLICY

NIMROC may update this Privacy Policy when necessary because of:

App changes;
new features;
technology changes;
operational changes; or
legal/regulatory requirements.

Material changes should be communicated appropriately.

The latest version and Last Updated date will be made available through the App and/or NIMROC website.

18. PRIVACY CONTACT

Privacy enquiries may be directed to:

Nimroc Holdings Sdn. Bhd.

B-3A-07, Neo Damansara,

Jalan PJU 8/1, Damansara Perdana,

47820 Petaling Jaya, Selangor, Malaysia.

Privacy Contact: +60 10-985 7268

Email: hello@nimroc.com

PART C — DISCLAIMER

1. GENERAL

NIMROC makes reasonable efforts to ensure information relating to services, prices, products, barbers, outlets, points, rewards and promotions is accurate.

Information may change due to stock, availability, campaigns, operational requirements or programme updates.

2. BARBER AVAILABILITY

Selecting a barber does not guarantee continued availability in every circumstance.

Where necessary, NIMROC may offer another barber or appointment time.

3. HAIRCUT & GROOMING RESULTS

Photos, previous haircuts and references are consultation guides only.

Results may vary depending on:

hair type;
texture;
density;
length;
existing haircut;
hair condition;
facial hair; and
practical suitability.

NIMROC cannot guarantee that a future haircut will be identical to a previous haircut or reference image.

4. STRAIGHT RAZOR SERVICES

Straight razor services may result in temporary redness, sensitivity or irritation.

Customers should inform their barber of relevant skin sensitivities, existing cuts, allergies or other relevant concerns before service.

5. PRODUCTS

Individual suitability and results from grooming products may vary.

Customers should review applicable product labels, ingredients, directions and warnings before use.

6. NOT MEDICAL ADVICE

NIMROC provides barbering and grooming services.

Information provided by NIMROC through the App or by barbers should not be treated as medical diagnosis or treatment.

7. POINTS & REWARDS

NIMROC Points and rewards are loyalty-programme benefits and do not represent cash, stored monetary value, bank deposits or investment products.

Reward availability may depend on:

sufficient points;
eligible SKU;
product stock;
outlet availability;
voucher status; and
applicable programme conditions.

8. REFERRALS

Referral points are only awarded when applicable qualification conditions are satisfied.

Sharing a referral link does not guarantee that points will be awarded.

NIMROC may reject fraudulent, duplicate or manipulated referrals.

9. APP & THIRD-PARTY SERVICES

The App may depend on internet connectivity and third-party technology providers.

NIMROC cannot guarantee uninterrupted availability where disruption is caused by maintenance, connectivity, external providers or circumstances outside reasonable control.

10. PAYMENTS, REFUNDS, REWARDS & VOUCHERS

Payment, booking, cancellation, refund, points, reward, voucher and referral conditions are governed by the applicable provisions of the NIMROC Terms of Use.

11. CUSTOMER RIGHTS

Nothing in this Disclaimer is intended to remove or restrict mandatory consumer or personal-data rights available under Malaysian law.

CONTACT

Nimroc Holdings Sdn. Bhd.

Registration No.: 201801032971 (1294998-W)

B-3A-07, Neo Damansara,

Jalan PJU 8/1, Damansara Perdana,

47820 Petaling Jaya, Selangor, Malaysia.

Website: www.nimroc.com

Customer Service / Privacy Contact: +60 10-985 7268

Email: hello@nimroc.com

Effective Date: 1 October 2026

Last Updated: 1 October 2026